Transfer & Cancellation
Requests for transfer or cancellation must be received by the head office at least 5 weeks prior to the first choice test date. If it is less than 5 weeks from your test date, refunds and test date transfers will only be considered for Special Circumstances.
The following are considered Special Circumstances for Test-Day transfer or refund:
- Serious Illness — hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
- Loss or Bereavement — death of a close family member: accompanied by a death certificate.
- Hardship/Trauma — victim of a crime, victim of a traffic accident: accompanied by police report.
- Military Service — enlist: accompanied by a letter from government.
All transfers or cancellation will be subject to a $70.00 administration fee. For all transfer or cancellation requests please complete the following forms and email, fax or mail to the IELTS office:
If you qualify for a Special Circumstance transfer or cancellation after test day, the transfer or cancellation request must be obtained no later than 5 days after the test date.
Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.
All refunds and test date transfers are subject to a $70.00 fee. There are no exceptions.
Refunds: Refunds may take 2–3 weeks for processing (the fee test takers pay minus $70).